Most orders leave our warehouse within 24 business hours of checkout, often the same day. During especially busy seasons, including Advent, Lent, and First Communion season, that can stretch to 1–2 business days.

If you order over the weekend, we're already preparing it first thing Monday morning. Once it ships, you'll receive a confirmation email with tracking so you can watch it head your way. You can also check your order status at account.houseofjoppa.com.

Yes, for the first 30 minutes after checkout. During that window, you can update your shipping address, add an item, or cancel the order entirely from your order confirmation email or your account.

After 30 minutes, we send your order to our fulfillment team so it can be on its way to you as quickly as possible, and we're no longer able to make changes. If something is wrong after that point, email us at orders@houseofjoppa.com. We cannot promise we'll catch it in time, but we'll always try.

Log in anytime at account.houseofjoppa.com to see where things stand. Once your order ships, you'll also receive an email with your tracking number.

Standard shipping typically takes 5–10 business days once your order leaves our hands. If your gift cannot wait, we also offer:

• UPS 2nd Day Air
• UPS Next Day Air

Both are measured from the day your order ships, not the day you place it, so please factor in our fulfillment window too. UPS transit times are counted in business days, so an order shipped Friday with Next Day Air typically arrives Monday unless Saturday delivery is available and selected at checkout.

We do our best to give honest estimates, but standard shipments often travel by USPS, and transit times can run longer than quoted, especially around the holidays. This is outside our control, but your experience is not outside our concern. If your order is taking longer than expected, email us at orders@houseofjoppa.com, and we'll look into it with you.

Once your order ships, you'll receive an email with your tracking number. You can also view tracking anytime at account.houseofjoppa.com.

Yes. We proudly ship to many countries around the world. International orders typically arrive within 7–21 business days, depending on your location and customs processing.

Import duties, taxes, VAT, and customs fees are set by your country's customs agency and are the recipient's responsibility. House of Joppa does not collect or estimate these charges. If a shipment is refused because customs fees go unpaid, shipping charges are non-refundable.

Eligible items may be returned within 30 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging.

The easiest way to begin a return is through your House of Joppa customer account. Sign in using the email address associated with your order, select the order and item you would like to return, and submit your request for review.

If you checked out as a guest or need assistance, email orders@houseofjoppa.com with your order number and the item you would like to return.

Please wait until your return is approved before mailing anything back. Once approved, we will provide a prepaid return label. A flat $6.95 return shipping fee will be deducted from your refund or store credit.

Gift cards and items specifically marked Sale cannot be returned. Original shipping charges are non-refundable unless the return is required because the item arrived damaged, was defective, or we sent the wrong item.

Yes. Eligible returns may be issued as either a refund to your original payment method or House of Joppa store credit. Please indicate your preference when submitting your return request. If no preference is provided, we will generally refund the original payment method.

Once your return has been delivered and inspected, approved refunds and store credits are generally processed within a few business days. Your bank or card provider may require additional time to post a refund to your account.

We do not process direct exchanges. Instead, place a new order for the item you would prefer and submit a return request for the original item through your customer account.

Because many of our pieces are available in limited quantities, we recommend placing the new order promptly so the item does not sell out while your return is in transit.

Yes. Eligible gifts may be returned within 30 days of delivery. Gift recipients generally receive House of Joppa store credit rather than a refund to the purchaser's payment method. Email orders@houseofjoppa.com with the purchaser's name, order number if available, and the item being returned.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

We package every order with care, but damage and mistakes can occasionally happen. Please do not submit a standard return request for an item that arrived damaged or defective, or if you received the wrong item.

Instead, email orders@houseofjoppa.com as soon as possible and include:

• Your order number
• A brief description of the problem
• Clear photos of the item
• Photos of the shipping box and packaging when the item arrived damaged

Once we have reviewed everything, we will work with you on the best resolution. In many cases, we may not need the damaged or defective item returned.

No. In keeping with Catholic tradition, our rosaries and other devotional items are not blessed before they ship. We encourage you to have your items blessed by your parish priest after they arrive.

To help your piece last, keep it away from water, perfume, and lotion, and store it in a dry, safe place when you're not wearing it. Gently wipe it with a soft, dry cloth after use.

Sizing details for bracelets, necklaces, and rings are listed on each product page. If you're between sizes or unsure, email us at orders@houseofjoppa.com before you order, and we'll help you choose.

Yes. Once your order is placed, you'll have the option to add a gift message directly on the order confirmation page.

No. Our packing slips never show pricing, so you can send a gift with confidence.

Not at this time. If you have a business opportunity or partnership in mind, we'd love to hear about it. Email us at orders@houseofjoppa.com.